Re: [IUG] Millennium won't load at one of our branches....

["Riesner, Giles" <GRIESNER at ccbcmd dot edu>]

Cheryl --

I'm sure your server does have a static IP address. It's the WORKSTATION IP address that Jamen was talking
about, I'm sure.

Also, under Limit Network Access there is a separate listing for MILLENNIUM (at least in our system),
that in our case does NOT have "ALL" in it, but specific ranges. (We use private addresses on campus -
10.x.x.x, so it's MOSTLY those). It's HERE that you would want to make certain that the workstation IP
is listed. As for it working under TELNET, there is a separate listing for TELNET access and it apparently
IS in that table or that one is set to allow access to ALL.

You might also have the courthouse folks check their firewall to make certain that they're allowing
the appropriate ports through. Check the FAQ on Csdirect but I believe that there are several ports
(port 2000 is one of them and there are a couple of others as I recall) that need to be open for communication.

Hope this helps.

--Giles Riesner

Giles W. Riesner Jr.
Library Tech Support / Library System Manager 
Community College of Balto. Co. - Catonsville 
800 S. Rolling Rd., Baltimore MD 21228  USA 
Tel/V-Mail 1-410-455-4245 
Fax          1-410-455-6106 
Email:       griesner at ccbcmd dot edu 



-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Cheryl Armstrong
Sent: Thursday, January 10, 2008 5:40 PM
To: innopac at innopacusers dot org
Subject: Re: [IUG] Millennium won't load at one of our branches....


Thanks for the suggestion, Jamen, but our Limit Network Access table is set
to All.
Our server does have a static IP.
--cheryl


Date: Thu, 10 Jan 2008 12:10:03 -0600
From: "McGranahan, Jamen (Library)" <Jamen dot McGranahan at nashville dot gov>
Subject: Re: [IUG] Millennium won't load at one of our branches....
To: "IUG INNOPAC List" <innopac at innopacusers dot org>
Message-ID:

<98EB0DF408E3514390AD43E6975B2E54012A9D39 at HOBVSISMS02 dot nashville dot org>
Content-Type: text/plain;charset="us-ascii"

If your IP is dynamic (changes from one week to the next), then you need
to tell your IT people that it needs to be static so that this won't
happen again, because that is what is sounds like.  Since the Limit
Network Access table uses IPs for authentication, it really sounds like
that's the culprit.  Good luck!

Jamen McGranahan
Library Automation Specialist
Nashville Public Library


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Cheryl Armstrong
Sent: Thursday, January 10, 2008 11:41 AM
To: innopac at innopacusers dot org
Subject: [IUG] Millennium won't load at one of our branches....


Good morning from a cold gray San Francisco.

We have switched to WebPACPro.  But I don't think this is the cause of a
new problem that is occuring at our Courthouse reading room.
We have been able to bring up Millennium at that site for checking in
materials ever since switching to Millennium.
We are on Millennium 2006 vr 1.3.
Between one week and the next, we can no longer bring up Millennium at
that site.
I assumed it was a problem with the computer itself.  I attempted to
reinstall Millennium on the problem PC and could not bring up
Millennium.
I brought over a computer from the main library that accesses the
catalog with Millenium just fine at the main library, but Millennium
would not load at the Courthouse reading room.
We CAN access the catalog for update using Anzio on that same computer
at the Courthous.  But you cannot check in materials using the Anzio
software.

I have given the Courthouse tech services people the IP of our catalog
and the IP for the computer.

Any other ideas?


Cheryl Armstrong
Systems Manager and Head of Technical Services San Francisco Law Library
401 Van Ness Avenue, Suite 400
San Francisco, CA 94102
cheryl dot Armstrong at sfgov dot org
415-554-6832

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