Re: [IUG] Article from New York Times on Overdue Fines andCreditRatings

["Valerie Kilmartin" <vkilmartin at durhamlibrary dot lioninc dot org>]

Jamen, courtesy notices have been introduced just recently in our 
consortium, in fact we "advertise" it as an extra service to persuade 
patrons to give us their e-mail addresses. We wanted to get patron e-mails 
for two reasons: first to reduce the number of paper notices that were sent 
by mail and second to reduce the number of people that we had to call to 
notify them that their holds were available. We find that most people whom 
we ask who have e-mail are more than willing to give it and it is the 
courtesy notice that seals the deal. We tell them up front that all of their 
notices will come via e-mail and no one has said no yet.
Valerie Kilmartin
Durham Public Library
Durham, CT
----- Original Message ----- 
From: "McGranahan, Jamen (Library)" <Jamen dot McGranahan at nashville dot gov>
To: "IUG INNOPAC List" <innopac at innopacusers dot org>
Sent: Thursday, December 27, 2007 9:41 AM
Subject: Re: [IUG] Article from New York Times on Overdue Fines 
andCreditRatings


> Thanks for sharing this, Corey!  We would like to enable courtesy
> notices, but we want to allow patrons to opt-in for this service and as
> far as I know, that is not an option - it's either all on or all off.
> It would be an interesting study, though.
>
> Jamen McGranahan
> Library Automation Specialist
> Nashville Public Library
>
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Seeman, Corey
> Sent: Thursday, December 27, 2007 8:06 AM
> To: IUG INNOPAC List
> Cc: Seeman, Corey
> Subject: [IUG] Article from New York Times on Overdue Fines and
> CreditRatings
>
> This is an interesting article that ran in the New York Time yesterday
> morning:
>
> http://tinyurl.com/229mk6 <http://tinyurl.com/229mk6>
>
> New York Region
> Late Library Books Can Take Toll on Credit Scores By ANNE BARNARD and JO
> CRAVEN McGINTY
> Published: December 26, 2007
> The Queens Library system often flexes its muscles in collecting overdue
> books and late fees.
>
> Much of the article revolves around Unique Management - a collection
> agency that partners with many Innovative customers.  Just some nice
> food for thought.
>
> The funny thing is that now that more and more libraries offer courtesy
> notices, I wonder if the amounts collected will go down.  That would be
> interesting for libraries that have these notices implemented to see if
> it has had an impact on dues collected.
>
> Best for the holidays.
>
> Corey
>
>
>
>
>
> Corey Seeman
> Director
> Kresge Business Administration Library
> Ross School of Business
> The University of Michigan
> cseeman at umich dot edu
> (734) 764-9969
> (734) 717-9734 (cell)
> (734) 764-3839 (fax)
>
> Kresge Library Home Page: http://www.bus.umich.edu/kresgelibrary/
> <http://www.bus.umich.edu/kresgelibrary/>
> My home page: http://www-personal.umich.edu/~cseeman/index.html
> <http://www-personal.umich.edu/~cseeman/index.html>
>
>
>
>
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