Re: Data Exchange software problems?

["Seeman, Corey" <cseeman at UTNet dot UToledo dot Edu>]

Lisa -- When we have had problems with Data Exchange, it has always been 
with the server, not the Millennium Client.  We have been pretty happy 
with it.

I agree with what Will Porter said and suggest that as a temporary 
measure, you download it onto your PC and then pull the file in that 
way.  Can you tell us what remote server you are trying to get?  I ask 
this because OCLC forces us to change our EDX password every three 
months (I am pretty sure that is the case).  I was pulling my hair 
trying to get that to work.

I have a Data Exchange manual for our staff that I am going to put into 
the IUG Clearinghouse.  I use the MACROs to make it all work nicely.  We 
can go to a remote directory pretty easily with MARCIVE, OCLC, YBP, and 
our local IT for patron loads.

Best -- Corey

P.S. I know that everyone on the helpdesk is trying to do their job, but 
do not feel as though you cannot escalate a call.  If something is not 
working at your library, then it is important to you!  We all self 
monitor the priorities with things that are broken (for example, my car 
would be a bigger concern than the kids' GameCube...though they might 
disagree).   If something is standing in the way of getting your work 
done, follow through with Innovative and talk with one of the managers. 
 They are all listed on CSDirect for this very reason.


--
Corey Seeman
Asst. Dean for Resource and Systems Management
University of Toledo

corey dot seeman at utoledo dot edu
http://library.utoledo.edu/userhomes/cseeman/
(419) 530-2333


Lisa Donadio wrote:
> Hello,
>
> We were having an issue with Data Exchange (unable to access the remote
> directory) in Millennium and opened a call to III.  Tech support
> eventually identified the problem as being software-based, and forwarded
> the help request to "software engineering."  Apparently, Software
> Engineering says that priority for issues like this depends on how many
> libraries are affected.  We are therefore wondering if anyone else has
> had a similar problem.
>
> Thank you,
> Lisa
>
> Lisa Donadio
> Cataloging Specialist
> Vermont Law School Law Library
> Chelsea Street
> South Royalton, VT 05068
> tel: (802) 831-1442
> fax: (802) 763-7159
> ariel: 65.114.183.72
> ldonadio at vermontlaw dot edu
>
> "Art washes away from the soul the dust of everyday life"
>                                                             - Pablo
> Picasso
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