| Presented: | on Monday 11:00 - through remainder of conference in Yosemite |
| Description: | San Jose Library encourages customers to be self-sufficient, using our "Circle of Service" concept.Customer-initiated and managed holds are key. Customers search the catalog and make their own requests. Items are delivered to the customer selected pickup location, placed on self-service Hold Shelves where customers retrieve holds and check them out via Self Checkout machines. These practices allow staff to be available elsewhere. Our four major development items in this area are: * Allow self-placed holds. * Generate paging lists centrally. * Use automatically-generated Holds Wrappers. * Facilitate self checkout Be Innovative Entry |
Circle of Self-Service Holds
Jeanne LoFranco, Coordinator / Presenter
Circulation Manager
San Jose Public Library System
Circulation Manager
San Jose Public Library System