IUG 2005 - Program K4

Presented:	K4 on Tuesday 3:00-4:00 in Union Square 23
Presented Also As:	Session P6 on Wednesday 3:00-4:00 in Plaza A
Description:	Note that the title of this presentation is self-service strategies; it is not just about self-check machines, instead it is a broader approach that offers a look at all aspects of how the customer use circulation services of your library. The presentation answers the question - How can we open the library functions traditionally performed by staff to the borrower? San Jose Libraries, winner of the 2004 Library of the Year award, exceeded their goal of 85% circulation completed via self-check, but this is only part of the story. Learn how Innovative and an innovative San Jose staff were able to accomplish this goal.
Program Materials:	iug13K4.ppt