| Presented: | J4 on Tuesday 1:30-2:30 in Plaza A |
| Description: | An open forum to discuss service issues and customer satisfaction. Innovative Operations Managers from Customer Services (Help Desk) and Implementation Services will be on hand to respond to your comments. This program is intended for all attendees at all levels of experience. |
| Program Materials: |
J4
Customer Service Forum
Cheryl Gowing, Coordinator / Presenter
Director, Technical & Access Services
University of Miami
cgowing@miami.edu
Director, Technical & Access Services
University of Miami
cgowing@miami.edu
Sandy Westall, Presenter
Vice President, Library Service
Innovative Interfaces
swestall@iii.com
Vice President, Library Service
Innovative Interfaces
swestall@iii.com
Virginia Lyons, Presenter
Director, Customer Services
Innovative Interfaces
vlyons@iii.com
Director, Customer Services
Innovative Interfaces
vlyons@iii.com
Monica Ertel, Presenter
Director, Customer Services
Innovative Interfaces
mertel@iii.com
Director, Customer Services
Innovative Interfaces
mertel@iii.com