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Q: What resources are available on the IUG web site? A: The IUG web site is available at http://innovativeusers.org. Here you will find the IUG enhancements list, the INNOPAC email list archives, information about the IUG, and annual conference information including registration forms, hotel and transportation news, program schedules and proceedings. Q: What resources are available on Innovative's web site? A: Innovative offers two web sites. Innovative's main web site (http://www.iii.com) offers general company information. The second web site, CSDirect (http://csdirect.iii.com), includes information for customers such as access to the Help Desk, known software issues (http://csdirect.iii.com/csd/release_notes/known_issues/), software updates, and the archive of Innovative's private email messages. Q: Do I use the same passwords to access the IUG enhancement list and Innovative's CSDirect? A: No. Only IUG member libraries are allowed access to the enhancement list. Contact any member of the Steering Committee for the current password. Innovative maintains CSDirect passwords. Contact your library's Innovative contact person for the password to use. Q: How can I find answers to my INNOPAC/Millennium questions? A: The first place to start is the Innovative User Manual. It is available locally on all Innovative/Millennium systems and on CSDirect. A very helpful "Introduction to Web-based Documentation" section is included to help you find your way through the manual.
- Check CSDirect (http://csdirect.iii.com) for updated manual information, news releases, and tutorials. If you suspect a bug in a program, check the "Known issues" section (http://csdirect.iii.com/csd/release_notes/known_issues/). Site coordinators can open calls to the Help Desk, check on the status of open calls, and reopen closed calls here. Two levels of access are given to your library's site coordinator. Contact them for further information on accessing and using CSDirect.
- Call the Help Desk. The Help Desk is staffed with many qualified individuals who are trained to troubleshoot your system. They have detailed information about your system and are trained to solve your problems. You pay a monthly maintenance fee to Innovative for this service.
- Search the IUG Discussion List Archives. (http://innovativeusers.org/list/archives/). A searchable archive of list postings from the past two years is available from the IUG Web Site. You may find an answer to your question without having to post to the list.
- Post a question to the IUG Discussion List. (innopac@innovativeusers.org). This is a good place to share ideas with others on how they use their systems and to get feedback on how products and hardware work in the real world.
Q: How do I find out if my institution is a member of the IUG? A: Check the IUG Roster of Membership (http://fpfaculty.cinstate.cc.oh.us/iug). Q: How do I join the IUG? A: IUG membership is by institution. There are no individual memberships. Further information on membership in the IUG is available from http://innovativeusers.org/about/membership.htm
Q: How do I subscribe to the Innopac Users' discussion list? A: Use the automatic web-based form on the web site. Details are available at http://www.innopacusers.org/mailman/listinfo/innopac Q: How do I unsubscribe from the Innopac Users' discussion list? A: You can use the automatic web-based form on the web site. Details are available at http://www.innopacusers.org/mailman/listinfo/innopac Q: How do I send a message to the Innopac Users' discussion list? A: Only subscribed members of the list are allowed to post messages. Send your message to "innopac@innovativeusers.org". Guidelines for posting messages are available for your information. Q: Are there archives of previous list messages? A: Yes. An archive of messages posted since 2000 is available on the web site. This archive is searchable by topic, author, or date. Q: Who can I contact if I'm having problems with my list subscription? A: Contact the IUG List Manager. Q: I haven't received any messages from the list in several days. Did something happen to my subscription? A: If your mail server is unavailable when the list tries to send you messages, the messages will bounce back to the list server. In these cases, your address is considered invalid and you will be removed from the list. You will need to resubscribe in order to receive future messages. Q: What types of options do I have for subscribing to the list? A: Options include the standard subscription where all messages are mailed to you separately and the digest version where you receive one message per day. As an alternative, you may use the list archives as a web browser to read the messages by date, author, or thread of topic. Q: How do I suspend my subscription while on vacation? A: You may set your subscription to "nomail" when you know you will be away from your email for any period of time. Follow the instructions on http://www.innopacusers.org/mailman/listinfo/innopac.
Q: How can I find other libraries that use a specific module or product? A: Use the Directory of Innovative Libraries. This is a directory of all libraries that use the Innovative system. Libraries do not have to be members of IUG to contribute to or access this information. Q: How do I access the Directory of Innovative Libraries? A: A web accessible version is available through CSDirect. Q: How do I update my information in the Directory of Innovative Libraries? A: Use the forms that are available from http://www.innovativeusers.org/about/directory.html
Last updated 29 April 2005